Every step has a guide, a form, and someone responsible for it.
Most of the checking happens before anything is ordered. Here is each step: what happens, what you do, and why it matters.
Your Space
the Design
Your Order
Site Ready
Cabinets
Every Box
the Install
First Screw
the Change
Walkthrough
an Issue
The steps, in plain words
Every button opens the live guide or form — “← Journey map” brings you backMeasure Your Space
Your installerYour cabinets are built to these numbers.
Every wall, window, door, and utility line is measured and photographed, on one sheet. Whenever possible, the measurements are taken by the same person who will install your kitchen.
- Clear enough space to reach the walls
- Point out anything you know about the room — uneven walls, hidden outlets
A wrong measurement means a re-made cabinet and weeks of delay. Measuring correctly once prevents both.
Sign Off on the Design
You + installer + designerConfirmed to fit — before the order is placed.
The installer checks the design against your room — ceiling heights, utilities, appliance sizes, door swings — and signs that it will install as drawn. Then you approve the final design.
- Review the drawings carefully
- Ask your questions now — once an order is placed, it cannot be changed
- Sign when it's right
What arrives is exactly what you approved. No surprises after the order is placed.
Know Your Order
Your project teamEvery piece has a number.
Your order has one order number (ACK#), and every cabinet, panel, and part has a position number (POS#). Both are printed on the paperwork and on a white sticker on each piece. Together they identify any part exactly.
- Keep your order packet — you'll want it at delivery
- Your project team handles the rest
Any question about any part — missing, damaged, misplaced — is answered by its numbers, immediately.
Get the Site Ready
Your installerOne honest answer: ready — or not yet.
One to two days before install, your installer walks the site and checks: blocking in the walls, flooring in, power on, appliances on site. The walk ends with one answer — ready, or not yet. "Not yet" moves the date before a crew travels, not after.
- Be reachable that day
- Have appliance details and site access ready
- If something is behind schedule, say so early
A crew only travels to a site that's ready. You never pay for a wasted install day.
Receive Your Cabinets
Whoever receives it — 18+Count before you sign.
The driver calls ahead; most delivery windows are about four hours. Boxes go to the first dry space — a garage works well. Before signing, pallets and boxes are counted against the delivery note. Any damage is written on the driver's paperwork and photographed before the truck leaves.
- Pick the landing spot and clear a path
- Count everything against the delivery note before you sign — about ten minutes
- Note anything unexpected on the driver's paperwork and photograph it
Inspecting your delivery at the truck means anything is caught early — and resolved before install day.
Check Off Every Box
Your installer — or youEvery box. Every line. Before the crew is booked.
Within days of delivery, every box is checked against the delivery note: read the label, tick the label, find the line, tick the line. Small parts often ship inside cabinets — this check finds them now, not on install morning.
- Unwrap, inspect, re-wrap — don't fully unbox
- Leave panels in their plastic
- Report anything missing or damaged in one email — Step 11
A problem found today has its replacement moving before install day. The crew is booked only when the kitchen is complete.
Stage the Install
The install crewEvery piece where the crew expects it.
Before the first cabinet goes up, the crew sorts the boxes into four groups — tall, base, wall, panels — labels facing out, staged by room, checked against the drawings. About thirty minutes.
- Nothing is needed from you at this step
Crew hours go into installation, not searching — and anything missing is found before it costs a day.
Before the First Screw
Crew lead + youNo guide, no start.
Day one, before work begins: the crew confirms the install guide is current, checks the flooring, confirms the inventory, verifies each appliance against the plan, and photographs the site as it stands.
- Walk the plan once with the crew lead
- Confirm the site's condition together
Work starts from a documented baseline both sides agreed on. No disputes later about prior conditions.
Record the Change
You + installer, togetherChanges are written and signed before work continues.
Sometimes the site forces a change — a pipe, a beam, a wall that isn't square. The change is recorded: what is changing, why, and what was agreed instead. Both of you sign before the work continues. This form never includes pricing — it's a record, not a bill.
- Don't approve changes verbally
- Two minutes to write it, two signatures
Every on-site decision is documented with both signatures. No disagreements later about what was decided.
The Final Walkthrough
You + installer, togetherOpen everything. Check everything. Together.
The project ends with a full walkthrough, together: every door opened, every drawer run, every appliance checked in its opening, photos taken. Anything unfinished is named, with a plan and a date. Then you both sign.
- Take your time
- Ask how to care for the finishes
- Sign when you've seen everything work
The project ends checked, photographed, and signed — not discovered piece by piece after the crew leaves.
Report an Issue
You, your installer, or your dealerPhotograph the white sticker. It identifies your exact part.
If anything is damaged, missing, or wrong, one complete email starts the fix: what happened, a photo of the issue, and a photo of the item's white sticker — the sticker carries the numbers that identify the exact part. A complete report starts the replacement immediately.
- Three photos and one sentence
- Within 7 days of delivery for damage
- One email — a person answers it
A complete report is acted on immediately. An incomplete one waits on missing information — the form asks for exactly what's needed.
One address reaches a person for anything on this page: customersupport@nobilia-america.com. Every email becomes a ticket with a named owner.